FAQ

1. What types of living room products does Markazonguldak offer? Our collection includes stylish & functional living room essentials such as:

  • Throw pillows & decorative cushions (velvet, linen, textured, boho, modern)
  • Throw blankets & faux fur throws (cozy, lightweight, oversized)
  • Wall art, framed prints & canvas pieces
  • Vases, candle holders, trays & coffee table decor
  • Area rugs & runners (non-slip backing, modern patterns)
  • Storage baskets, ottoman trays & organization accents
  • Mirrors, plant pots & small decorative objects

All designed to refresh, organize, and elevate your living space.

2. What shipping options are available? We offer these to U.S. customers:

  • Express Shipping: 3–6 business days – $20
  • Free Shipping: 7–14 business days – $0 (our most popular choice!)
  • Free Standard Shipping: 7–14 business days – $0
  • Standard Shipping: 7–14 business days – $10

Note: Times are estimates and may vary due to location, holidays, or carrier volume. Free shipping may apply based on order total or promotions.

3. How long will it take to receive my order? Most orders process and ship within 1–3 business days. After shipping:

  • Express: 3–6 business days
  • Standard / Free: 7–14 business days

We’ll email a tracking number as soon as your items are on their way!

4. Do you ship internationally? Currently, we only ship within the United States. We’re exploring international options — sign up for our newsletter for updates!

5. What is your return policy? We offer a 30-day return window for unused, unopened items in original packaging. If your product arrives damaged, defective, or incorrect, contact us within 7 days with photos — we’ll arrange a replacement or refund (including original shipping if it’s our error). Customer pays return shipping unless the issue is ours. See our full Returns page for details.

6. Are your living room products high-quality? Yes! We prioritize soft, durable fabrics (velvet, linen, faux fur, cotton blends), non-slip rug backing, sturdy frames & hardware, and fade-resistant prints. All items are built for daily use, easy maintenance, and long-lasting beauty.

7. How do I care for my Markazonguldak products?

  • Pillows & throws: Spot clean or machine-wash cold on gentle cycle (check label), air dry or tumble dry low.
  • Rugs: Vacuum regularly, spot clean with mild detergent, professional clean for deep stains.
  • Decor (vases, trays, frames): Wipe with soft damp cloth, avoid harsh chemicals. Specific care instructions are included with each product.

8. Have more questions? We’re here to help make your living room feel perfect! Email support@markazonguldak.com or use our contact form. We typically respond within 24 hours.