Shipping policy

Dưới đây là template Chính sách vận chuyển (Shipping Policy) đã được chỉnh sửa lại toàn bộ để chỉ giữ lại phương thức ship nội địa Mỹ (US Only), loại bỏ hoàn toàn các thông tin liên quan đến ship quốc tế và cập nhật đúng thông tin liên hệ mới nhất của bạn:

SHIPPING POLICY

Overview

Thank you for shopping with us! We are committed to delivering your orders as quickly and efficiently as possible. All orders are fulfilled and shipped from our US location. By making a purchase on our website, you agree to the terms of this Shipping Policy.

Please Note: Currently, we only ship to addresses within the United States. We do not offer international shipping at this time.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification with tracking information when your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping costs and delivery times depend on the shipping method selected at checkout.

Domestic Shipping (United States Only)

Shipping Method	Delivery Time	Shipping Cost
FREE SHIPPING	7–14 business days	FREE
Free Standard	7–14 business days	$10.00
Express	3–6 business days	$20.00

Please note: Delivery times are estimates provided by carriers and are not strictly guaranteed. Delays may occur due to weather, holidays, or carrier issues.

3. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.

If you haven’t received your order within the estimated delivery window after receiving your shipping confirmation email, please contact us at arminda.madril@markazonguldak.com with your name and order number, and we will look into it for you.

4. Damages and Lost Packages

Damaged Items: If your order arrives damaged, please inspect the package upon reception and contact us immediately at arminda.madril@markazonguldak.com. Please save all packaging materials and damaged goods, and include photo evidence so we can evaluate the issue and make it right.
Lost Packages: In the event that your package is lost in transit, please reach out to our support team so we can assist you in filing a claim with the carrier and arranging a replacement or solution.